Complaints

All complaints regarding non-compliance, product defects or damage should be sent to shop@prounol.com. The notification should include the order number and photographs of the product and/or delivery being complained about.

The complaint will be considered within 14 days from the date of its submission. The customer will be informed by the seller on the method of its consideration at the e-mail address provided in the complaint.

What should I do if I receive a damaged package?

In case of damage and/or loss of the parcel, a damage report should be made to the courier or, in case of delivery to a parcel locker, a complaint should be made on the screen of the parcel locker. The report should include photos of the package and a detailed description of the damage and/or loss.

The complaint should then be e-mailed with the damage report, description and photos to the following address: shop@prounol.com.