Terms and conditions

I General Provisions

1.1. The Prounol online store operating at www.prounol.com (the Store) is a platform run by: Business Trade Consulting sp. z o. o. with its registered office in Krosno, at ul. Jagiellońska 2b. The company is entered as an entrepreneur in the National Court Register, 12th Commercial Division of the District Court in Rzeszów. KRS number 0000365034, the company's share capital is PLN 50,000.00 paid in full. NIP number: 6842606462, REGON number: 180610836.

1.2. These regulations define the rules for using the Store, the conditions for placing orders for products available in the Store, the time and rules for order fulfillment, terms and forms of payment, the Customer's rights to cancel the order and withdraw from the contract, and the rules for submitting and processing complaints.

1.3. The store conducts retail sales via a website using means of distance communication. In order to use the Store, it is necessary:

  • having access to the Internet;
  • having an e-mail address;
  • installing the latest version of the web browser;
  • javascript enabled;
  • installing the Flash Player plug-in;
  • accepting cookies.

1.4. The Customer is entitled and obliged to use the Store in accordance with its intended purpose.

1.5. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Store, including in particular any interference with the content of the Store or its technical elements, including the provision of illegal content. It is forbidden to use it for purposes other than its intended purpose, including in particular sending spam, conducting any commercial, advertising, promotional activities on the Store's websites, etc.

1.6. The Store, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions, in operation caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the Customer's technical infrastructure.

1.7. The Buyer, at the latest at the time of placing the order, is obliged to read the Regulations.


II Terms and time of order fulfillment

2.1. Placing an order in the Store means that the Customer concludes a purchase and sale agreement for the ordered products with the Store.

2.2. The store allows the customer to place an order without registering an account.

2.3. The Customer places an order by adding selected products to the Basket, and then indicating the method of collection and payment in the Basket and confirming the order.

2.4. In the Basket, the Customer indicates: ordered products and their quantity; the address to which the subject of the order is to be delivered and the data necessary to issue an invoice; method of delivery (InPost parcel lockers, postal delivery, courier); method and discount code (optional).

2.5. In the event of providing false data, the Store has the right to withdraw from the order by notifying the Customer.

2.6. The shipment of the purchased goods is usually carried out within 1 business day, and this period is counted from the date of placing the order (if you choose the form of payment on delivery) or from the moment of confirming the payment on the Store's account.

2.7. Electronic orders can be placed 24 hours a day throughout the year. Orders placed on Saturdays, Sundays and holidays will be considered from the morning of the next working day.

2.8. It is allowed to temporarily suspend the operation of the Store for the purpose of carrying out maintenance, development and modernization works.

2.9. If the Customer chooses the payment method in the form of a prepayment, failure to receive the payment to the account of the Store or intermediaries in the transaction within 3 days of placing the order will result in the cancellation of the order. In this case, you can re-order. The execution of the order paid by bank transfer or credit card begins after receiving the payment for the goods.

2.10. In the event that the implementation of part of the order is not possible, the Store may offer the Customer:

  1. a) cancellation of the entire order (if this option is selected by the Customer, the Store will be released from the obligation to complete the order);
  2. b) canceling the order in the part in which the implementation is not possible within the prescribed period (if the Customer selects this option, the order will be completed in part, while the Store will be released from the obligation to complete it in the remaining scope);
  3. c) dividing the order and setting a new date for completion in relation to the part of the order which cannot be completed within the originally set deadline (if the Customer selects this option, the products included in the order will be sent in several separate shipments, and the Customer will bear additional costs related to dividing the order into several shipments).

2.11. In the absence of the ordered product in the Store or the inability to fulfill the Customer's order for other reasons, the Store will inform the Customer by sending information to the email address provided during registration within 7 (seven) days from the date of conclusion of the contract.

2.12. If the payment for the subject of the order, which could not be completed in whole or in part, was made in advance, the Store will refund the amount paid (or the difference) to the Customer within 14 (fourteen) days from the date of sending the information.

2.13. If the Customer provides incorrect or inaccurate data, including in particular an incorrect or inaccurate address, the Store is not responsible for failure to deliver or delay in delivering the subject of the order to the fullest extent permitted by law.

2.14. The Store may post on the Store's website presenting a given product information on the number of working days, i.e. days of the week from Monday to Friday, excluding public holidays, during which the shipment with the subject of the order will be sent. above information is an approximate time counted from the moment of accepting the order for execution until the moment of sending the subject of the order to the Customer, in the manner chosen by him. The order fulfillment time is given taking into account the date of completion of all ordered products.

III Product prices and shipping costs

3.1. The price given for the product does not include information on shipping costs.

3.2. The Store reserves the right to change the prices of goods in the Store, introduce new goods for sale, carry out and cancel promotional campaigns, or make changes to them in accordance with the standards of the Civil Code and other laws, and such changes do not violate the rights of persons who have concluded contracts sale of goods offered by the Store before making the above-mentioned changes or rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.

3.3. Shipping costs are added to the sum of the ordered products and are borne by the Customer.

3.4. When collecting the parcel delivered by the courier, the Customer should check the condition of the outer packaging of the parcel in his presence. In the event of damage to the packaging of the shipment, the Customer should draw up, together with the courier, a damage report in two identical copies signed by the Recipient and the courier.

3.5. When collecting the parcel from the Parcel Locker, the Customer should check the condition of the parcel and, in case of any reservations, select the complaint option on the Parcel Locker screen and follow the displayed instructions.


IV Forms of payment

4.1. Payment for the goods to be delivered can be made:

  1. a) in person, in cash, at the time of delivery of the order on delivery;
  2. b) by bank transfer via PayU SA
  3. c) by traditional transfer to the account: Alior Bank SA: PL 71 2490 0005 0000 4530 4012 5279


V Complaints and returns of goods

5.1 Any complaints related to the Goods or the implementation of the Sales Agreement may be submitted by the Customer in writing to the Seller's address.

5.2 The Seller, within 14 days from the date of the request containing the complaint, will respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement reported by the Customer.

5.3 A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 30 days without giving any reason.

5.4 The deadline for withdrawing from the Sales Agreement starts from the moment the Consumer takes possession of the Goods.

5.5 The consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This statement may be submitted, for example, in writing to the Seller's address, via e-mail to the Seller's address. The statement can be submitted on the form, the template of which has been posted by the Seller on the Store's Website in the RETURNS tab. To meet the deadline, it is enough to send a statement before its expiry.

VI Refunds

6.1 The Seller is obliged to immediately, not later than within 14 calendar days from the date of receipt of the Consumer's statement on withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of Delivery of the Goods to the Consumer. The Seller may withhold the reimbursement of payments received from the Consumer until receipt of the Goods back or until the Consumer provides proof of sending back the Goods, depending on which event occurs first.

6.2 If the Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.

6.3 The Consumer is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to send the Goods back to the Seller's address before the deadline expires.

VII. Personal data

7.1 The Customer agrees to the processing by the Store of personal data provided by him in the process of registering an account in the Store and in the process of using the Store, including making purchases in the Store. Providing personal data by the Customer is voluntary, however, the lack of consent to the processing of personal data by the Store may prevent the Store from providing services electronically and making purchases by the Customer in the Store.

7.2 Each Customer of the Store has the possibility to view and update data concerning him/her. The customer also has the right to object to the processing of his personal data at any time, which should be reported in writing to the Data Administrator.

7.3 Personal data is processed by the Store, i.e. Business Trade Consulting sp. z o. o. with its registered office in Krosno, at ul. Jagiellońska 2b. NIP number: 6842606462, REGON number: 180610836.

7.4 Upon placing an order, the Customer consents to the processing of his personal data necessary for the execution of electronic payments related to the order by the PayU platform based on the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101 item 926 as amended). In accordance with the above the law, the customer has the right to inspect their data, to correct them and to demand that they be discontinued or removed from the database, which should be reported in writing to the personal data administrator.

7.5 Personal data is processed:

  1. a) in order to perform the sales contract based on the order placed in the Store by the Customer;
  2. b) in order to register the Customer's account in the Store;
  3. c) in order to handle complaints and returns resulting from the concluded sales contract;
  4. d) for technical and statistical purposes of the Store;
  5. e) for marketing purposes (including the newsletter);
  6. f) in order to send a newsletter, including commercial information, after the Customer's prior consent.

7.6. The Store Owner is entitled to disclose personal data administered by him only to entities authorized under applicable law.

7.7 The Store uses cookies, which are small text files sent to the Customer's computer, which contain information necessary for the proper functioning of the Store, in particular the authorization process. Personal data is not processed or stored using cookies. More on this subject in the Cookies Policy.


VIII Final Provisions

8.1 The Owner informs that all trademarks (logos, logos, brand names, etc.), graphic materials, photos posted on the Store's websites are subject to legal protection and are used by the Store for information purposes only.

8.2 Differences between the visualization of the product resulting from the individual settings of the Customer's computer (color, proportions, etc.) and the actual appearance of the product cannot be the basis for a complaint. In such a case, the customer has the right to withdraw from the contract.

8.3 Customers may not post content that is unlawful, immoral or infringing the interests of third parties, and Customers are prohibited from posting links to pornographic, obscene or offensive materials.

9.8. The Store undertakes to inform the registered users of the Store about each change in the regulations by sending them an electronic message to the email addresses provided during registration, and the Customer, after receiving such information, will be able to delete his account at any time.

9.9. In matters not covered by the Regulations, the applicable provisions of Polish law shall apply, in particular the Civil Code, the Act on special conditions of consumer sales and amendments to the Civil Code, as well as the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product.